Senior care for your production product
Triage, fixes, security, monitoring, and forward motion. The same senior team, every sprint.
Bug Fixes & Issue Triage
Critical issues addressed within hours, not weeks. Triage, fix, test, deploy, communicate. Predictable SLAs you can show your customers.
Security Patching
Dependency updates, CVE patches, and security audits on a regular cadence. We watch the security advisories so your team doesn't have to.
Infrastructure Monitoring
24/7 uptime monitoring, error tracking, performance alerts. We see problems before users do and respond before they escalate.
Feature Development
Steady roadmap work between firefighting. Small features ship in days, big ones in sprints. The same senior team that built the product keeps building it.
Performance Optimization
Quarterly performance audits. Slow queries, oversized bundles, leaky memory. We find what's degrading and fix it before users complain.
Documentation & Knowledge Transfer
Runbooks, architecture decisions, and onboarding docs that stay current. When your team grows or we hand off, the knowledge travels with the product.
A transparent path from audit to ongoing care
Four phases. Audit before commitment. Stabilize before scale. Predictable cadence forever.
- 01 1–2 weeks
Audit
We review the codebase, infrastructure, monitoring, and existing technical debt. Outcome: a written risk assessment and a maintenance plan with priorities.
- 02 First month
Stabilize
Quick wins: fix critical bugs, patch known security issues, set up monitoring if missing, document the runbooks. The product gets to a defensible baseline.
- 03 Ongoing
Operate
Monthly sprint with mixed work: triage, fixes, security patches, performance work, and feature development. Predictable cadence, visible progress.
- 04 Quarterly
Evolve
Quarterly reviews on architecture, dependencies, and roadmap. We surface what needs attention before it becomes urgent.
The kinds of products we maintain
Maintenance is the right call when your product needs senior care and steady forward motion, without a full-time engineering hire.
Founders whose original team has moved on
The product works but nobody remembers how. Original developers are gone, freelancers stopped responding. We take over with a documented handoff process.
Products in steady state needing senior care
Active product, modest velocity, no time for full-time engineers. We provide senior attention at a fraction of the cost of hiring in-house.
Teams launching their first product
You shipped with us or someone else, and you need someone to keep it running. We offer post-launch retainers as a continuation of the launch engagement.
Companies inheriting acquired products
You bought a product and inherited its codebase. We do the diligence audit, then take over operations or train your internal team.
The operations stack we use
Battle-tested tools for monitoring, security, dependency management, and team coordination.
Sentry + DataDog
Error tracking and performance monitoring. We see issues the moment they happen, with full context for the fix.
GitHub
Issue tracking, PR reviews, deploys. Everything visible, everything in version control. Your team has full access.
Linear or Jira
Maintenance backlog, sprint planning, priority queue. Whichever your team already uses, we work in your tools.
AWS CloudWatch
Infrastructure metrics and uptime alerts. Synthetic monitoring on critical user flows. Custom dashboards for your stack.
Dependabot + Snyk
Automated dependency updates and security scanning. We review and merge weekly so you stay current and safe.
Statuspage / Better Uptime
Public status pages for your users, with incident history. Transparency builds trust during the rare bad day.
Real products, real maintenance partnerships, multi-year relationships.
Doc24 ↗
Long-running maintenance partnership for a Swiss medical booking platform. Years of evolution, zero downtime.
Polo AG ↗
Ongoing maintenance and feature work for a packaging leader's customer-facing web presence.
Octopus ↗
Continuous platform operations for a publishing service serving global academic users.
What teams ask us about maintenance
Short, honest answers. If yours isn't here, book a call and we'll answer it directly.
What does ongoing maintenance cost?
// Answer
Monthly maintenance retainers start at $3k for light-touch products and scale to $15k+ for active products needing senior attention. We size to actual workload, not minutes-tracked. Book a 30-minute call and we'll quote based on your product.
What if I just need help during incidents?
// Answer
We offer on-call retainers for incident response, with documented SLAs (2-hour response on critical, 24-hour on standard). Between incidents you only pay a small monthly minimum. Best for products with their own dev team that needs backup.
Can you maintain code we didn't write?
// Answer
Yes. Every engagement starts with a 1–2 week audit so we understand the codebase before committing to an SLA. After audit we either take it on, or recommend stabilization work first, or decline if it's beyond what we can responsibly support.
How fast do you respond to issues?
// Answer
Critical issues (production down, security breach) get a 2-hour response with active work within 4 hours, 24/7. Standard issues get same-business-day response. The SLA is in writing in your engagement contract.
Do you do feature work alongside maintenance?
// Answer
Yes. Most retainers mix triage, security, and feature work in each sprint. Pure-maintenance retainers exist but are rare; products usually need at least some forward motion.
What if I want to move the product in-house later?
// Answer
We make that easy. Documentation stays current, code is yours from day one, and we'll train your internal team during the transition. Some clients use us to maintain while they hire; others stay with us for years. Both are fine.
Three ways to work together
One-time audit, ongoing retainer, or staff augmentation. Pick the model that fits your product's stage.
Fixed-Scope Audit
Best for one-time stabilization or handover work.
- 1–2 week codebase audit
- Risk assessment and prioritized fixes
- Runbooks and documentation
- Monitoring setup
- Optional ongoing retainer
Maintenance Retainer
Best for products needing ongoing senior care.
- Documented SLAs for incidents
- Security patching and updates
- Performance monitoring and tuning
- Roadmap feature work
- Quarterly architecture reviews
Staff Augmentation
Best for adding senior engineers to your team.
- Senior maintenance-focused engineers
- Embedded in your workflow
- Scale up or down on a sprint's notice
- Your process, your tools
- No long-term lock-in
What else we do
One team, one contract, full product journey.
Ready for a long-term maintenance partner?
Book a 30-minute call with the founders or send a message. We reply within one business day.
Talk to the founders directly
No sales pitch. We'll give you a concrete cost and timeline range on the call.
Tell us about your project
Share what you're building, where it's at, and what you'd like our help with. We reply within one business day.